REFUND POLICY

REFUND

  1. If the products have no obvious incomplete or functional problems, refund shall not be allowed. (Because all the unpacking and used products cannot be resold)
  2. If the refund is needed because of personal preference and the products are not used. Refund can be chosen, but you need to pay the freight for returning to China and the freight sent by NIZ, in general, we need to deduct 20USD from return payment of goods.
  3. If you rejection without communication or no reasons,we will deduct 40USD from the return payment.
  4. All the return products need to be packed well to guarantee the products and packaging are in good condition.
  5. All the products return to China shall be checked by us to see whether it is intact. In case of any damage or any situation can be deemed as damage, we will choose to deduct part of good payment or no refund. (In general, the video of removing the packing can be provided)
  6. All the refunds will be refunded within 7 days after receiving products and ensuring the products in good condition (if there are no problems, refund shall be carried out in time)

    REPLACE

    Please follow these steps under the wrong products are sent by NIZ

    1. Mail the keyboard to the warehouse of the courier service company cooperated with NIZ in global, the products shall be sent to China by the warehouse. Please send the name of the courier service company and tracking number after sending express delivery to: info@nizkeyboard.com
    1. In general, NIZ will arrange to send the right products to customers after the products received by the warehouse.
    1. Please do not choose the express whose logistics information cannot be tracked

           Return standard 

            Refund policy
          a do not accept unreasonable return service
          b For more than 7 days, our return policy is as follows:

           1. Keyboard products support the warranty within the specified time, but cannot be returned or exchanged. Non-electronic products will not be returned or exchanged.

           2. Returns
           a) As long as the logistics damage occurred at the time of purchase, or damage before signing, please reject it, we will refund or exchange the goods for you unconditionally.
           b) We do not accept refunds or exchanges for reasons other than quality issues or product integrity
           c) If you need to return the product, please mail it according to the return address to ensure that the goods can be sent to us

           3. Returns will not be accepted in the following cases:
    * Products that have been used for a period of time or have been damaged due to your personal reasons
    *Missing product original label, tag
    *Missing gifts and accessories included with the product
    *Missing merchandise or gifts included
    *Exceeded the deadline for return requirements
    *The mall only processes returns from mall orders, not from other sources

           Other considerations:
    *When returning a product, the original condition of the original purchase must be maintained
    *If you can return the outer packaging, we will be very grateful.
    *Please return the product warranty card at the same time if you return the product. If it contains an invoice, please return it together with the product
    *Partial returns are not accepted for set products
    *When your return application is approved, please submit your real and effective return express information in time to avoid affecting your return processing time

           Return address
    1. Please return the goods sent by us completely
    Name: Guo Qiang
    Phone: +8615060283754
    address:
    Country: China
    Province: Fujian Province
    City and County: Ningde City, Xiapu County
    Street: 85-2 Central Street, Qiaotou Village, Songgang Street